Dropbox

Forwarded Message Subject: 	DB: Can't launchg dropbox Date: 	Mon, 01 Aug 2016 18:33:12 +0000 From: 	Finn (Dropbox Support)  Reply-To: 	Dropbox Support  To: 	Robert Sterbal 

Ticket #4595938: DB: Can't launchg dropbox
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Finn, Aug 1, 11:33 AM PDT:

Hi Robert,

Thank you for contacting Dropbox Support. I understand you need assistance with your Dropbox client.

We've identified that a version of the Adobe application apparently modifies the permissions of the Temp directory. This directory is used by several applications (including Dropbox) both upon starting and when being installed or uninstalled. You can read more about this here:

http://www.tomshardware.com/forum/3387-73-temp-folder-writing-permission-itself

http://answers.microsoft.com/en-us/windows/forum/windows_8-security/cant-install-any-applications/7fc00c13-c91e-4288-99f3-133f957930c2

If you have Adobe Acrobat XI installed, you will need to ensure that your user profile has full permissions over the Temp directory. You can follow these steps to do so:

- Open Windows File Explorer (not Internet Explorer). - Type %LOCALAPPDATA% into the address bar (include the % percent signs). - Right-click on the Temp folder and go to Properties. Select the Security tab. - Select your user profile, and make sure your user profile has full control of the folder. Please see the following example image: https://dl.dropboxusercontent.com/s/jrqdf4gnqrgojdy/Screenshot%202014-02-03%2010.29.03.png - Click the "Advanced" button beneath the “Permissions for dropbox user” box, and select "Enable Inheritance" and "Replace child object ...". Please see the following example image: https://dl.dropboxusercontent.com/s/w0y7caz0i91g3q7/Screenshot%202014-02-03%2014.08.57.png

When these steps are complete, you should be able to restart Dropbox.

If you don’t have Adobe Acrobat XI installed, please let me know so that I can investigate further.

Thanks in advance.

Regards, Finn

Robert Sterbal, Jul 31, 7:56 AM PDT:

bn.BUILD_KEY: Dropbox bn.VERSION: 6.4.14 bn.DROPBOXEXT_VERSION: 34 bn.is_frozen: True pid: 7304 cwd: u'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin' real_path=u'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 HOME: None appdata: u'C:\\Users\\rober_000\\AppData\\Local\\Dropbox\\instance1' real_path=u'C:\\Users\\rober_000\\AppData\\Local\\Dropbox\\instance1' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 dropbox_path: u'C:\\Dropbox' real_path=u'C:\\Dropbox' mode=040555 uid=0 gid=0 parent mode=040777 uid=0 gid=0 sys_executable: 'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' real_path='C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' mode=0100777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 trace.__file__: 'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo' real_path='C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo' not found parent not found TMP: C:\Users\ROBER_~1\AppData\Local\Temp TEMP: C:\Users\ROBER_~1\AppData\Local\Temp tempdir: failed Traceback (most recent call last): File "dropbox\client\authentication\manager.pyo", line 1196, in _try_register_host File "dropbox\client\authentication\manager.pyo", line 1378, in _on_register_host_success File "dropbox\client\multiaccount\instance_database.pyo", line 1243, in set_shared_config File "dropbox\sqlite3_helpers.pyo", line 778, in _runner File "dropbox\client\multiaccount\instance_database.pyo", line 514, in set_shared_config File "dropbox\sqlite3_helpers.pyo", line 155, in execute OperationalError: unable to open database file

382fe8c9ebf77b2fa0e0f2284c6e278c

Device: RobertsDesktop : 193538020926561

Error String: bn.BUILD_KEY: Dropbox bn.VERSION: 6.4.14 bn.DROPBOXEXT_VERSION: 34 bn.is_frozen: True pid: 7304 cwd: u'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin' real_path=u'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 HOME: None appdata: u'C:\\Users\\rober_000\\AppData\\Local\\Dropbox\\instance1' real_path=u'C:\\Users\\rober_000\\AppData\\Local\\Dropbox\\instance1' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 dropbox_path: u'C:\\Dropbox' real_path=u'C:\\Dropbox' mode=040555 uid=0 gid=0 parent mode=040777 uid=0 gid=0 sys_executable: 'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' real_path='C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' mode=0100777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 trace.__file__: 'C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo' real_path='C:\\Users\\rober_000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo' not found parent not found TMP: C:\Users\ROBER_~1\AppData\Local\Temp TEMP: C:\Users\ROBER_~1\AppData\Local\Temp tempdir: failed Traceback (most recent call last): File "dropbox\client\authentication\manager.pyo", line 1196, in _try_register_host File "dropbox\client\authentication\manager.pyo", line 1378, in _on_register_host_success File "dropbox\client\multiaccount\instance_database.pyo", line 1243, in set_shared_config File "dropbox\sqlite3_helpers.pyo", line 778, in _runner File "dropbox\client\multiaccount\instance_database.pyo", line 514, in set_shared_config File "dropbox\sqlite3_helpers.pyo", line 155, in execute OperationalError: unable to open database file 382fe8c9ebf77b2fa0e0f2284c6e278c